Cancellation Policy

At Ovaro, every order is prepared with care to ensure your gift reaches you perfectly. Since many of our products are personalized just for you, we request you to review the policy below before placing your order.

1. Order Cancellation by Customer

  • Non-personalized products can be canceled within 1 Hour of placing the order.
  • Personalized/Customized products are created specifically for you and therefore cannot be canceled once the order is placed.
  • To request a cancellation (if eligible), please contact us within the allowed time by:
  • Once an order has been processed or shipped, it can no longer be canceled.

2. Order Cancellation by Ovaro

While we strive to fulfill every order, there may be rare situations where we need to cancel an order, such as:

  • The product becomes unavailable or is out of stock.
  • Payment was unsuccessful or not received.
  • Incorrect or incomplete billing/shipping details were provided.
  • The order is flagged as potentially fraudulent or violates our policies.

If this happens, we'll inform you promptly and issue a full refund for any amount paid.

3. Refunds for Eligible Cancellations

If your cancellation request is approved before your order is processed or shipped, a full refund will be credited to your original payment method within 5–7 business days.

4. Non-Cancellable Products

The following products cannot be canceled after the order is placed:

  • Personalized or custom-made products
  • Clearance or final-sale items
  • Hygiene-sensitive products (where applicable)

These products are specially prepared or reserved for you and therefore cannot be canceled once the order is confirmed.

5. Partial COD Advance (₹199)

For orders placed using the Partial COD payment option, an advance payment of ₹199 is required to confirm the order.

Please note:

  • The ₹199 advance is non-refundable if you cancel the order after placing it.
  • If the order is refused at the time of delivery, remains undelivered due to customer unavailability, or is returned because the customer does not accept delivery, the ₹199 advance will not be refunded.
  • If Ovaro cancels the order due to product unavailability or any issue on our end, the full ₹199 advance will be refunded to the original payment method.

6. Need Help?

Our support team is always happy to assist you.

📧 Email: care@ovaro.in
📱 WhatsApp: 8452001893

Thank you for choosing Ovaro.

Ovaro – A Feeling You Can Gift