FAQ (Frequently Asked Questions)

Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse our collection, choose your favorite products, and add them to your cart. Proceed to checkout, complete your payment (or select Partial COD where available), and we'll start preparing your order with care.

2. How long does delivery take?

Most orders to Tier 1 & Tier 2 cities are delivered within 2–4 business days after dispatch.

Delivery to remote locations may take a little longer depending on the courier network and service availability.

3. How can I track my order?

Once your order is shipped, we'll send you a tracking link via Email, SMS, or WhatsApp.

You can also track your order anytime from the Order Tracking page on our website.

4. Do you charge for shipping?

Shipping charges (if applicable) are calculated and displayed during checkout.

We also run Free Shipping offers from time to time, so keep an eye on our latest promotions.

5. What payment methods do you accept?

We accept secure payments through:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets (where available)
  • Partial Cash on Delivery (on eligible orders)

Please Note: Orders placed using Partial COD require a ₹199 advance payment, which is non-refundable once the order is placed.

6. Can I cancel or modify my order?

Since we begin processing orders shortly after they are placed, cancellations or modifications are limited.

  • Address changes or order modifications may be possible only if your order has not yet been processed.
  • Please contact our WhatsApp Support Team immediately after placing your order.
  • Once an order has entered processing or personalization, it cannot be modified or cancelled.
  • For Partial COD orders, the ₹199 advance payment is non-refundable.

7. What is your Return & Refund Policy?

If you receive a product with a manufacturing defect, transit damage, or missing item, please contact us within 7 days of delivery with clear photos or videos.

Please note:

  • Personalized or customized products are non-returnable and non-refundable, except in cases of manufacturing defects, transit damage, or if an incorrect product was delivered.
  • Returned products must be unused and in their original packaging.
  • If a single item inside a hamper or gift set is damaged, we will replace or compensate only the affected item. The entire hamper cannot be returned or refunded.

For complete details, please visit our Returns & Refund Policy page.

8. Do you ship internationally?

Currently, we deliver only within India.

We're working on expanding internationally in the future.

9. What should I do if I receive a damaged or incorrect product?

We're sorry if that happened.

Please contact us within 7 days of delivery by emailing care@ovaro.in or messaging us on WhatsApp (8452001893) with:

  • Your Order ID
  • Clear photos or videos of the issue
  • Photos of the product packaging (if applicable)

Our support team will review your request and arrange a suitable resolution as quickly as possible.

10. How can I contact Customer Support?

We're always happy to help.

📧 Email: care@ovaro.in

📱 WhatsApp: 8452001893

Our team will get back to you as soon as possible during business hours.

OVARO – A Feeling You Can Gift