At OVARO, every gift is crafted and packed with care. We want you to have a wonderful experience with every order. If something isn't right, we're here to help.

Returns & Replacements

If you receive a product that is damaged, defective, or incomplete, please contact us within 7 days of delivery with clear photos or videos of the issue.

Products with manufacturing defects or transit damage are eligible for a replacement or resolution.

To be eligible, the product must:

• Be returned in its original condition.
• Include all original packaging, accessories, and inserts.
• Show no signs of use, tampering, or intentional damage.

Returns or replacements will not be accepted for products that:

• Have been used or altered after delivery.
• Are damaged due to misuse or improper handling.
• Are returned without their original packaging.
• Are not in their original condition.

Personalized Products

Since every personalized product is custom-made exclusively for you, personalized or customized products cannot be returned or exchanged unless:

• The product arrives damaged during transit.
• There is a manufacturing defect.
• You receive the wrong product due to our error.

Hampers & Gift Sets

Many OVARO products are sold as curated gift hampers or sets.

If only one item within a hamper or gift set is found to be damaged or defective:

• The entire hamper cannot be returned or refunded.
• OVARO will replace only the damaged item at no additional cost, subject to verification.
• In cases where a replacement is not possible, we may issue a refund or store credit equivalent to the value of the damaged item only, at OVARO's discretion.

This policy helps us avoid unnecessary waste while ensuring you receive a complete and enjoyable gifting experience.

Refund Process

Once your return or claim is approved:

• Refunds (where applicable) will be issued to the original purchaser.
• Prepaid orders will be refunded to the original payment method within 3–5 working days after approval.
• Store credit or vouchers, wherever applicable, will be shared with the registered email address or mobile number.

Important – Partial COD Orders

For orders placed using the Partial COD payment option:

The ₹199 advance payment is strictly NON-REFUNDABLE once the order is placed.

This advance covers order confirmation, payment processing, and, where applicable, personalization and operational costs.

The ₹199 advance will not be refunded if:

• You cancel the order after placing it.
• You refuse to accept the order at delivery.
• The order is returned due to customer unavailability or an incorrect address provided by the customer.

However, if OVARO cancels your order due to product unavailability or any issue on our end, the ₹199 advance will be refunded in full.

Order Cancellation

To ensure timely dispatch, we begin processing orders shortly after they are placed.

Therefore:

• Orders cannot be cancelled once they have entered processing or personalization.
• If a cancellation request is received before processing begins and is approved by OVARO, the amount paid (excluding the ₹199 Partial COD advance, if applicable) may be issued as store credit/voucher, valid for 12 months.
• The ₹199 Partial COD advance is non-refundable under all customer-initiated cancellations.
• Once an order has been delivered in good condition, it cannot be cancelled.

If OVARO is unable to fulfill your order, a full refund of the eligible amount will be processed.

Delivery

We deliver your gifts with trusted courier partners across India.

Please note:

• Orders may be delivered to your address, directly to the recipient, or to any alternate address provided during checkout.
• Please ensure your delivery address, PIN code, and contact number are accurate before placing the order.
• OVARO cannot be held responsible for delays or failed deliveries caused by incorrect information, recipient unavailability, restricted access, or unforeseen circumstances beyond our control.
• While we strive to deliver within the estimated timelines, delivery dates are indicative and may occasionally be affected by weather conditions, courier network disruptions, public holidays, or other unforeseen events.

If you need any assistance, our Customer Support team is always happy to help.

📧 Email: care@ovaro.in

📱 WhatsApp: 8452001893

OVARO – A Feeling You Can Gift